FAQs

You can easily switch between viewing our prices with VAT, or without VAT. It’s just a matter of a quick click on the prices option in the upper right of your screen.

Once you’ve placed your order, it’s immediately sent to our warehouse to process for delivery, which makes any amendments or changes quite tricky to implement. Ideally, delivery addresses should be confirmed before the order is placed, but you can always give our customer service team a ring on 0123 456789 and we’ll see what we can do.

Very soon after you place your order, we’ll send you an order confirmation. If your product is delivered directly by the supplier, they’ll contact you to arrange delivery separately.

If you make your order before 5:30pm, you can count on it being delivered within 48 hours. If you order on a Saturday or Sunday, your order will be dispatched on the following Monday, except for Bank Holidays.

We use our own vans for all Express Deliveries, which allows us to guarantee the reliability of our delivery schedule, and prevents the risk of damage to your parcel by entrusting them to third-party couriers. If you’d like, you can also pick it up yourself using our Click and Collect service.

We’ll send you shipment confirmation email once your order is dispatched, and creating an account on our website means you can login to view the status of the order at any time. All our Express Delivery orders are delivered in our own vans, so you can give us a ring on 01234 56789 to get an update on the delivery status.

We’ll hold your order at our trade counter for 7 days. After this time, you’ll have to re-order your shipment, or give our customer services team a call.

Not much! You need to bring yourself, some form of photo identification, and the card you used to make the payment.

Essentially, it’s a security measure – it’s how we check that we’re handing the right order over to the person who’s paid for it! Unless you’ve got your payment card with you, unfortunately we won’t be able to release your order.